Paige Yore, a student in Colorado, posted a video on Friday about an incredible encounter she had at a local retail store.
"I just had this experience and it really touched home to me, that no matter where we are, no matter what we are doing, we are there for a reason," Yore said in the video.
Yore was shopping at a local Walmart located in Pueblo, Colorado. It was crowded at the store and she was waiting in a slow line for 20 minutes. The reason that the line was so long was because of the cashier, a teenager who was having a difficult time ringing people up because he couldn't remember the codes on the cash register.
Another woman, who was standing on the line, got incredibly frustrated and yelled at the young cashier.
"You suck at customer service," the woman shouted. "I don't know how you ever got hired here."
Yore decided to help the shouting woman with her groceries so that she could leave the store.
But then, her credit card got declined.
Yore said that the woman blamed the cashier and called him a "dumbass" for her credit card problems.
"Maybe you should just step aside and let us cash out," Yore suggested to the customer to calm her down. "This young man's obviously having a bad day. Let it go."
At that point, the young cashier began to cry. He approached Yore, hugged her and sobbed loudly.
Yore hugged the cashier and said, "It's OK, everybody has a rough day."
"No, no, no. You don't understand," the young man said.
The cashier told Yore the reason why he was crying.
"Mam, my mom just committed suicide this morning," he said. "And I have to work because I have to pay our rent. And I have to pay our bills. And I don't even have a mom anymore. And this lady is just yelling at me."
Yore couldn't hold back her tears any longer and she cried while comforting the young man.
"Hang in there," Yore said. "Life is so hard. And it's going to be OK."
Yore gave him all the money out of her purse.
Yore ended her video by summarizing the incredible lesson she learned.
"That just showed me that no matter what, even if your customer service sucks… don't jump down their throat, because they are fighting a battle that none of us know about," Yore said in the video. "We just have to be thankful to be alive and treat other people like you want to be treated."