On Tuesday, Capo's grandmother boarded a JetBlue flight and made the heart-wrenching journey to his funeral in Orlando.
Flight attendants Kelly Davis Karas and Melinda Winstead knew that Capo's grieving grandmother was traveling alone, and they wanted to send her a message of empathy and love.
During the flight, Karas distributed a piece of paper so that the passengers could send their condolences to the grandmother, and at the end of the flight, she said Capo's grandmother received "page after page of long messages offering condolences, peace, love and support."
Karas said that every single passenger offered their condolences to the grandmother in person. Some of them even hugged and cried with her.
"I am moved to tears yet again as I struggle to put our experience into words," Karas wrote in a Facebook post. "In spite of a few hateful, broken human beings in this world who can all too easily legally get their hands on mass assault weapons - people ARE kind. People DO care. And through our customers' humanity today, and through the generosity of this wonderful company I am so grateful to work for, I am hopeful that someday soon we can rally together to make the world a safer place for all."
JetBlue Airways, along with Alaska Airlines and Delta Airlines, is offering free flights to and from Orlando for families of loved ones lost in the shooting.