Most people dread having to call customer service only to be put on hold for a really long time or connected with an unpleasant representative. But the recent experiences of a woman from Pittsburgh with a call center rep might inspire you to look forward to contacting customer service.
It's been a rough few weeks for Christina Grady. First, the 36-year-old behavioral therapist broke up with her fiancé. Then, in the process of moving furniture, she learned that her Capital One card had been shut down due to suspicious activity.
"I called customer service and explained that I have moved and I'm buying all of these large purchases because I just moved and I'm overwhelmed with my breakup and I haven't had the chance to change my address," Grady told ABC News.
The response Grady received from the customer service rep was pretty awesome.
"Girl, I am giving you 4,500 free miles," the rep reportedly told Grady. "Go on vacation. Take so many pictures of yourself all happy and post them all over that Instagram."
Grady thanked the rep and asked for her name. She called herself Tonya KYY905. (Capital One customer service representatives are forbidden from disclosing their last names).
Five days later, Grady received a text message from her ex-fiancé that someone sent her flowers at his house. They were from Tonya.
"Tonya KYY905, you are a genius and a role model to women looking out for women," Grady wrote in a Facebook post on Wednesday that received nearly 2,000 shares.
While the identity of Tonya KYY905 still remains a mystery, she continues to serve as a positive inspiration for Grady because of her act of kindness.
"A man backed into my car today and last-week-me would've cried, but today I'm like, 'What would Tonya KYY905 do?!' and I'm good," Grady told Cosmopolitan.